Samsung SLM4370LX код ошибки
17.02.2020 172 0.0 0
  • Code: 11-2T01, 11-2T11, 11-2T21
  • Description:Load tray with [Letter], [Plain] paper
    Load tray 1 with [Letter], [Plain] paper
    Load tray 2 with [Letter], [Plain] paper
  • Causes:Paper in tray is not matched to the machine paper setting.
  • Remedy:1) Check and change the paper setting of the corresponding tray properly.
  • Code: 11-2T31, 11-2T41, 11-2T61
  • Description:Load tray 3 with [Letter], [Plain] paper
    Load tray 4 with [Letter], [Plain] paper
    Load MP with [Letter], [Plain] paper
  • Causes:Paper in tray is not matched to the machine paper setting.
  • Remedy:1) Check and change the paper setting of the corresponding tray properly.
  • Code: 61-1111
  • Description:Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists
  • Causes:Hibernation image creation is failed.
  • Remedy:1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again.
  • Code: A1-1111, A1-1112, A1-1113
  • Description:Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
  • Causes:Main motor operation is abnormal.
  • Remedy:• A1–1111 : Main motor is stopped but machine recognizes it as operational. • A1–1112 : Main motor is not operated for print-job. • A1–1113 : Main motor is operating but machine recognizes status as "Stopped".
    1) Turn the machine off. Check if there are any foreign substances or paper around the paper path.
    2) Remove the rear cover after removing 6 screws.
    3) Check if the main motor connector is connected correctly.
    4) If the connection is OK, turn the machine on. Enter SVC mode. Select the main motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the main motor(JC31-00090A) • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). - If the control signal is abnormal, replace the main board(JC92–02661A) b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.
  • Code: A1-3111, A1-3112, A1-3113

  • Description:Motor Failure: #A1-3111. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-3112. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-3113. Turn off then on. Call for service if the problem persists
  • Causes:Dev motor operation is abnormal.
  • Remedy:• A1–3111 : Dev motor is stopped but machine recognizes it as operational. • A1–3112 : Dev motor is not operated for print-job. • A1–3113 : Dev motor is operating but machine recognizes status as "Stopped".
    1) Turn the machine off. Check if there are any foreign substances or paper around the imaging unit.
    2) Remove the rear cover after removing 6 screws.
    3) Check if the Dev motor connector is connected correctly.
    4) If the connection is OK, turn the machine on. Enter SVC mode. Select the Dev motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the Dev motor(JC31-00090A) • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). - If the control signal is abnormal, replace the main board(JC92–02661A) b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.
  • Code: A3-2113
  • Description:The CTD sensor is dirty. Please clean it with soft cloth or paper.
  • Causes:CTD sensor is defective or CTD sensor calibration is abnormal.
  • Remedy:1) Turn the machine off.
    2) Open the side cover.
    3) Check if the CTD sensor window is contaminated. If yes, clean the window with soft cloth.
    4) Close the side cover.
    5) Turn the machine on.
    6) If the problem persists, replace the CTD sensor (JC32-00014A).
  • Code: A3-3210, A3-3211, A3-3212
  • Description:Sensor Failure: #A3-3210. Turn off then on. Call for service if the problem persists.
    Sensor Failure: #A3-3211. Turn off then on. Call for service if the problem persists.
    Sensor Failure: #A3-3212. Turn off then on. Call for service if the problem persists.
  • Causes:Inner temperature sensor is defective.
  • Remedy:• A3.3210 : Inner temperature sensor value is abnormal. • A3.3211 : Inner temperature sensor is in short status. • A3.3212 : Inner temperature sensor is in open status.
    1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0012 Inner Temperature )
    2) Open the side cover. Measure the resistance value of the connector at both ends. • If the values is not in 10KΩ ± 1% (@ 25°C), replace the inner temperature sensor
    3) If the sensor is normal, replace the main board(JC92–02661A).
  • Code: A3-3310, A3-3311, A3-3312
  • Description:Sensor Failure: #A3-3310. Turn off then on. Call for service if the problem persists.
    Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists.
    Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists.
  • Causes:Outer temperature/humidity sensor is defective.
  • Remedy:• A3–3310 / A3–3311 / A3–3312 / A3–3320 : Temperature function of the sensor is abnormal. • A3–3410 / A3–3411 / A3–3412 : Humidity function of the sensor is abnormal.
    1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013 Outer Temperature )
    2) Remove the left cover. Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25°C), replace the outer temperature/humidity sensor(JC32–00015A).
    3) If the harness and sensor are normal, replace the main board(JC92–02661A).
  • Code: A3-3320, A3-3410
  • Description:The room temperature is not suitable for this set use. Please adjust room temperature
    Sensor Failure: #A3-3410. Turn off then on. Call for service if the problem persists.
  • Causes:Outer temperature/humidity sensor is defective.
  • Remedy:• A3–3310 / A3–3311 / A3–3312 / A3–3320 : Temperature function of the sensor is abnormal. • A3–3410 / A3–3411 / A3–3412 : Humidity function of the sensor is abnormal. 1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013 Outer Temperature ) 2) Remove the left cover. Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25°C), replace the outer temperature/humidity sensor(JC32–00015A). 3) If the harness and sensor are normal, replace the main board(JC92–02661A).
  • Code: A3-3411, A3-3412
  • Description:Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem persists.
    Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem persists.
  • Causes:Outer temperature/humidity sensor is defective.
  • 2) Remove the left cover. Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25°C), replace the outer temperature/humidity sensor(JC32–00015A).
    3) If the harness and sensor are normal, replace the main board(JC92–02661A).
  • Code: A4-1110
  • Description:Lamp Failure: #A4-1110. Open the door, then close it. Call for service if the problem persists.
  • Causes:Erase Lamp does not turn on.
  • Remedy:1) Enter SVC mode. Execute the erase lamp test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Erase Lamp)
    2) If the erase lamp does not turn on, replace it(JC92-01959B).
  • Code: C1-1110
  • Description:Prepare new toner cartridge
  • Causes:Toner cartridge is almost empty.
  • Remedy:1) Prepare new toner cartridge because it will be exhausted soon.
  • Code: C1-111A, C1-1313, C1-1314

  • Description:Shake toner cartridge and then install. Replace toner cartridge if the problem persists.
    Shake toner cartridge and then install. Call for service if the problem persists.
    Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists.
  • Causes:Toner remained of the toner cartridge is low. / Toner supply is abnormal.
  • Remedy:1) Open the front cover and side cover.
    2) Remove the toner cartridge.
    3) Check if the toner cartridge seal is removed. If not, remove it.
    4) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
    5) Reinstall the toner cartridge.
    6) If the problem persists, replace the toner cartridge.
  • Code: C1-1140, C1-1160, C1-1170
  • Description:End of life, Replace with new toner cartridge. Replace with new toner cartridge.
  • Causes:Toner cartridge is at the end of its life.
  • Remedy:1) Open the front cover and side cover. 2) Remove the toner cartridge. 3) Install the new toner cartridge. 4) Close the front cover.
  • Code: C1-1410
  • Description:Install toner cartridge.
  • Causes:Toner cartridge is not installed.
  • Remedy:1) Open the front cover and side cover. Check if the toner cartridge is installed.
    2) Remove and reinstall the toner cartridge.
    3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
    4) Replace the toner cartridge with new one.
  • Code: C1-1512
  • Description:Toner cartridge is not compatible. Check users guide.
  • Causes:Toner cartridge is not compatible.
  • Remedy:1) Open the front cover and side cover. Remove the toner cartridge. 2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.
  • Code: C1-1710, C1-1711, C1-1712
  • Description:Toner Cartridge Failure: #C1-1710. Call for service
  • Causes:The data of CRUM is not detected. / CRUM is defective.
  • Remedy:1) Open the front cover and side cover. Check if the toner cartridge is installed.
    2) Remove and reinstall the toner cartridge.
    3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
    4) Replace the toner cartridge with new one.
  • Code: C3-1110
  • Description:Prepare new imaging unit.
  • Causes:Imaging unit has almost reached the end of its life.
  • Remedy:1) Prepare the new imaging unit because it will be exhausted soon.
  • Code: C3-1140 C3-1150 C3-1170
  • Description:End of life, Replace with new imaging unit.
    Replace with new imaging unit
    End of life, Replace with new imaging unit.
  • Causes:Imaging unit is at the end of its life.
  • Remedy:1) Open the front cover and side cover.
    2) Remove the toner cartridge.
    3) Remove the imaging unit and replace it with new one.
    4) Install the toner cartridge.
    5) Close the side cover and front cover.
  • Code: C3-1210
  • Description:Imaging Unit Failure:#C3-1210. Please turn off then on.
  • Causes:Sensor calibration error that detects the toner density for image stabilization control has occurred.
  • Remedy:1) Open the front cover and side cover.
    2) Remove the toner cartridge.
    3) Remove and reinstall the imaging unit.
    4) Install the toner cartridge.
    5) Close the side cover and front cover.
    6) If the problem persists, replace the imaging unit.
  • Code: C3-1314, C3-1315, C3-1316

  • Description:Imaging Unit Failure: #C3-1314. Install imaging unit again
    Imaging Unit Failure: #C3-1315. Install imaging unit again
    Imaging Unit Failure: #C3-1316. Install imaging unit again
  • Causes:Toner supply is abnormal.
  • Remedy:1) Open the front cover and side cover.
    2) Remove the toner cartridge.
    3) Remove and reinstall the imaging unit.
    4) Install the toner cartridge.
    5) Close the side cover and front cover.
    6) If the problem persists, replace the imaging unit.
    7) Check if the motor related to toner supply is working normally. If not, replace the motor.
  • Code: C3-1410, C3-1414, C3-1512
  • Description:Imaging unit is not installed. Install the unit.
    Imaging Unit Failure: #C3-1414. Install imaging unit again.
    Imaging unit is not compatible. Check users guide.
  • Causes:Imaging unit is not installed properly. / The machine can’t read the charger resistance value from the imaging unit. / Imaging unit is not compatible.
  • Remedy:1) Open the front cover and side cover.
    2) Remove the toner cartridge.
    3) Remove and reinstall the imaging unit. 4) Install the toner cartridge.
    5) Close the side cover and front cover.
    6) If the problem persists, replace the imaging unit with new one.
  • Code: C3-1710, C3-1711, C3-1712
  • Description:Imaging unit Failure: #C3-1710. Call for service.
    Imaging unit Failure: #C3-1711. Call for service.
    Imaging unit Failure: #C3-1712. Call for service.
  • Causes:The data of CRUM is not detected.
  • Remedy:1) Open the front cover and side cover.
    2) Remove the imaging unit check that its modular jack is contaminated or deformed.
    3) If it is defective, replace it with new one.
    4) Close the side cover and front cover.
  • Code: C6-1120
  • Description:Replace with new fuser unit.
  • Causes:The life of the fuser unit expires soon or has expired.
  • Remedy:1) Open the side cover.
    2) Remove and replace the fuser unit with new one.
    3) Close the front cover.
  • Code: C9-1112, C9-1122
  • Description:Replace with new Tray1 pickup roller.
    Replace with new Tray2 pickup roller.
  • Causes:The life of the pick up/reverse/forward roller for tray1,2,3,4 has expired.
  • Remedy:1) Open the side cover.
    2) Remove the cassette.
    3) Lift small tap, remove the pick up / reverse/ forward roller.
    4) Install the new pick up / reverse/ forward roller.
    5) Enter SVC mode.
    6) Select “Roller” (INFORMATION > Supply Status > Field Replacement Unit > Roller)
    7) Select “P/up roller Kit-tray1~4”. The “RESET” button will be activated. Click “RESET” to clear the corresponding pick up roller.
    8) Exit SVC mode by pushing the home button.
  • Code: C9-1132, C9-1142
  • Description:Replace with new Tray3 pickup roller.
    Replace with new Tray4 pickup roller.
  • Causes:The life of the pick up/reverse/forward roller for tray1,2,3,4 has expired.
  • Remedy:1) Open the side cover.
    2) Remove the cassette.
    3) Lift small tap, remove the pick up / reverse/ forward roller.
    4) Install the new pick up / reverse/ forward roller.
    5) Enter SVC mode.
    6) Select “Roller” (INFORMATION > Supply Status > Field Replacement Unit > Roller)
    7) Select “P/up roller Kit-tray1~4”. The “RESET” button will be activated. Click “RESET” to clear the corresponding pick up roller.
    8) Exit SVC mode by pushing the home button.
  • Code: C9-1162
  • Description:Replace with new MP pickup roller
  • Causes:The life of the MP roller expires soon or has expired.
  • Remedy:1) Turn the machine off. 2) Remove the MP unit. 3) Release and replace the MP-PICKUP RUBBER from the MP unit. 4) Assemble the MP unit. 5) Enter SVC mode. 6) Select “Roller” (INFORMATION > Supply Status > Field Replacement Unit > Roller) 7) Select “P/up roller MP”. The “RESET” button will be activated. Click “RESET” to clear the MP pick up roller. 8) Exit SVC mode by pushing the home button.
  • Code: C9-2120
  • Description:Replace with new Transfer roller
  • Causes:The life of the second transfer roller(T2) expires soon or has expired.
  • Remedy:1) Open the side cover.
    2) Replace the second transfer roller with new one.
    3) Close the side cover.
    4) Enter SVC mode.
    5) Select “TRNASFER” (INFORMATION > Supply Status > Field Replacement Unit > TRNASFER)
    6) Select “T2 Roller”. The “RESET” button will be activated. Click “RESET” to clear the T2 roller.
    7) Exit SVC mode by pushing the home button.
  • Code: C9-2220

  • Description:TR Failure: #C9-2220. Install transfer roller again
  • Causes:The transfer roller is not installed properly.
  • Remedy:1) Open the side cover. 2) Remove and reinstall the second transfer roller. 3) Close the side cover. 4) Enter SVC mode. 5) Select “TRNASFER” (INFORMATION > Supply Status > Field Replacement Unit > TRNASFER) 6) Select “T2 Roller”. The “RESET” button will be activated. Click “RESET” to clear the T2 roller. 7) Exit SVC mode by pushing the home button.
  • Code: H1-1211, H1-1213
  • Description:Paper jam in Tray 2. Paper jam in tray 2 or tray door is open.
  • Causes:Paper jam has occurred in tray2. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the tray2. Remove the jammed paper. And install the tray2.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the tray. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the tray 2 pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the tray 2 pick up unit.
    6) Check if the tray 2 pick up motor connector is connected correctly.
    7) If the pick up motor is defective, replace it.
    8) Check if the tray 2 pick up clutch connector is connected correctly.
  • Code: H1-1217, H1-1218, H1-1219
  • Description:Paper jam in Tray 2. Paper jam in tray 2 or tray door is open.
  • Causes:Paper jam has occurred in tray2. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the tray2. Remove the jammed paper. And install the tray2.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the tray. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the tray 2 pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the tray 2 pick up unit.
    6) Check if the tray 2 pick up motor connector is connected correctly.
    7) If the pick up motor is defective, replace it.
    8) Check if the tray 2 pick up clutch connector is connected correctly.
  • Code: H1-1220
  • Description:Tray 2 door is open. Close it.
  • Causes:The right door of the tray 2 is open. / The door open sensor is defective.
  • Remedy:1) Open and close the tray 2 door. 2) If the problem persists, check the door open sensor. • Check if the door open sensor connector is connected correctly. • If the sensor operation is abnormal, replace it.
  • Code: H1-1222, H1-1240
  • Description:Tray 2 cassette is pulled out. Insert it properly.
  • Causes:Tray 2 is pulled out or the cassette detection sensor connector is not connected or broken.
  • Remedy:1) Remove and insert tray2 correctly.
    2) If the problem persists, remove tray2 again.
    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
    4) If the connection is OK, replace the cassette detection sensor.
    5) If the problem persists, replace the SCF board.
  • Code: H1-1230
  • Description:Input System Failure: #H1-1230. Check tray 2 connection.
  • Causes:The communication error between the tray 2 and the main machine has occurred.
  • Remedy:1) Check if the SCF unit connector is connected to the machine correctly. Reconnect it.
    2) If the drawer connector is deformed, replace it.
  • Code: H1-1251, H1-1252
  • Description:Paper is low in Tray 2. Load paper.
    Paper is empty in tray 2. Load paper.
  • Causes:Paper in the tray2 is less than 10% of specification. / The photo sensor is defective.
  • Remedy:1) Remove tray2. Load the paper in tray2.
    2) If paper is loaded but error message has not disappeared, check the following. a) Remove the tray 2 pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it.
  • Code: H1-1253
  • Description:Input System Failure #H1-1253 : Pull Tray 2 out and insert it.
  • Causes:The paper is not fed from tray2.
  • Remedy:1) Turn the machine off than on.
    2) If the problem persists, turn the machine off.
    3) Check if the connection between the tray 2 pick up drive and SCF board is correct.
    4) If the connection is OK, replace the tray 2 pick up drive unit.
    5) If the problem persists, check the following. a) Remove the tray 2 pick up unit. b) Check if the pick up sensor is contaminated, clean it. c) If the pick up sensor is defective, replace it.
  • Code: H1-1311, H1-1313

  • Description:Paper jam in Tray 3.
    Paper jam in tray 3 or tray door is open.
  • Causes:Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the tray3. Remove the jammed paper. And install the tray3.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the tray. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the tray 3 pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the tray 3 pick up unit.
    6) Check the tray 3 pick up motor. • Check if the tray 3 pick up motor cable is connected correctly. • If the connection is OK, replace the tray 3 pick up drive unit.
  • Code: H1-1317, H1-1318, H1-1319
  • Description:Paper jam in Tray 3.
    Paper jam in tray 3 or tray door is open.
  • Causes:Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the tray3. Remove the jammed paper. And install the tray3.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the tray. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the tray 3 pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the tray 3 pick up unit.
    6) Check the tray 3 pick up motor. • Check if the tray 3 pick up motor cable is connected correctly. • If the connection is OK, replace the tray 3 pick up drive unit.
  • Code: H1-1320
  • Description:Tray 3 door is open. Close it.
  • Causes:The right door of the tray 3 is open. / The door open sensor is defective.
  • Remedy:1) Open and close the tray 3 door.
    2) If the problem persists, check the door open sensor. • Check if the door open sensor connector is connected correctly. • If the sensor operation is abnormal, replace it.
  • Code: H1-1322, H1-1340
  • Description:Tray 3 cassette is pulled out. Insert it properly.
    Tray 3 is not installed. Install the tray.
  • Causes:Tray 3 is pulled out or the cassette detection sensor connector is not connected or broken.
  • Remedy:1) Remove and insert tray3 correctly.
    2) If the problem persists, remove tray3 again.
    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
    4) If the connection is OK, replace the cassette detection sensor.
    5) If the problem persists, replace the SCF board.
  • Code: H1-1332
  • Description:Tray Failure: #H1-1332. Check Tray connection
  • Causes:The communication error between the tray 3 and the main machine has occurred.
  • Remedy:1) Check if the SCF unit connector is connected to the machine correctly. Reconnect it.
    2) If the drawer connector is deformed, replace it.
  • Code: H1-1351, H1-1352
  • Description:Paper is low in Tray 3. Load paper.
    Paper is empty in tray 3. Load paper
  • Causes:Paper in the tray3 is less than 10% of specification. The photo sensor is defective.
  • Remedy:1) Remove tray3. Load the paper in tray3.
    2) If paper is loaded but error message has not disappeared, check the following. a) Remove the tray 3 pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it.
  • Code: H1-1353
  • Description:Input System Failure #H1-1353 : Pull Tray 3 out and insert it.
  • Causes:The paper is not fed from tray3.
  • Code: H1-1411, H1-1413
  • Description:Paper jam in Tray 4.
    Paper jam in tray 4 or tray door is open.
  • Causes:Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the tray4. Remove the jammed paper. And install the tray4.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the tray. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the tray 4 pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the tray 4 pick up unit.
    6) Check the tray 4 pick up motor. • Check if the tray 4 pick up motor cable is connected correctly. • If the connection is OK, replace the tray 4 pick up drive unit.
  • Code: H1-1417, H1-1418, H1-1419

  • Description:Paper jam in Tray 4.
    Paper jam in tray 4 or tray door is open.
  • Causes:Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the tray4. Remove the jammed paper. And install the tray4.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the tray. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the tray 4 pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the tray 4 pick up unit.
    6) Check the tray 4 pick up motor. • Check if the tray 4 pick up motor cable is connected correctly. • If the connection is OK, replace the tray 4 pick up drive unit.
  • Code: H1-1420
  • Description:Tray 4 door is open. Close it.
  • Causes:The right door of the tray 4 is open. / The door open sensor is defective.
  • Remedy:1) Open and close the tray 4 door. 2) If the problem persists, check the door open sensor. • Check if the door open sensor connector is connected correctly. • If the sensor operation is abnormal, replace it.
  • Code: H1-1422
  • Description:Tray 4 cassette is pulled out. Insert it properly.
  • Causes:Tray 4 is pulled out or the cassette detection sensor connector is not connected or broken.
  • Remedy:1) Remove and insert tray4 correctly.
    2) If the problem persists, remove tray4 again.
    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the cassette detection sensor.
    5) If the problem persists, replace the SCF board.
  • Code: H1-1434
  • Description:Tray Failure: #H1-1434. Check Tray connection
  • Causes:The communication error between the tray 4 and the main machine has occurred.
  • Remedy:1) Check if the SCF unit connector is connected to the machine correctly. Reconnect it.
    2) If the drawer connector is deformed, replace it.
  • Code: H1-1451, H1-1452
  • Description:Paper is low in Tray 4. Load paper.
    Paper is empty in tray 4. Load paper.
  • Causes:Paper in the tray4 is less than 10% of specification. / The photo sensor is defective.
  • Remedy:1) Remove tray 4. Load the paper in tray4. 2) If paper is loaded but error message has not disappeared, check the following. a) Remove the tray 4 pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it.
  • Code: H1-1453
  • Description:Input System Failure #H1-1453 : Pull Tray 4 out and insert it.
  • Causes:The paper is not fed from tray4.
  • Code: H1-2211, H1-2213
  • Description:Paper jam in HCF 2.
    Paper jam in tray 2 or tray door is open.
  • Causes:Paper jam has occurred in 1st HCF. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the 1st HCF cassette. Remove the jammed paper. And install the 1st HCF cassette.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the cassette. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the 1st HCF pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the 1st HCF pick up unit.

    6) Check the 1st HCF pick up motor. • Check if the 1st HCF pick up motor cable is connected correctly. • If the connection is OK, replace the 1st HCF pick up drive unit.

  • Code: H1-2217, H1-2218, H1-2219
  • Description:Paper jam in HCF 2.
    Paper jam in tray 2 or tray door is open.
  • Causes:Paper jam has occurred in 1st HCF. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up sensor is defective.)
  • Remedy:1) Remove the 1st HCF cassette. Remove the jammed paper. And install the 1st HCF cassette.
    2) If the problem persists, check the followings.
    3) Check if the proper paper is loaded in the cassette. If not, replace the paper.
    4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
    5) Check the 1st HCF pick up unit. • Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor. • If there is a defective part like a actuator, spring etc., replace it or the 1st HCF pick up unit.
    6) Check the 1st HCF pick up motor. • Check if the 1st HCF pick up motor cable is connected correctly. • If the connection is OK, replace the 1st HCF pick up drive unit.
  • Code: H1-2220

  • Description:HCF 2 door is open. Close it.
  • Causes:The right door of the 1st HCF is open. / The door open sensor is defective.
  • Remedy:1) Open and close the 1st HCF door.
    2) If the problem persists, check the door open sensor. • Check if the door open sensor connector is connected correctly. • If the sensor operation is abnormal, replace it.
  • Code: H1-2222, H1-2240
  • Description:HCF 2 cassette is pulled out. Insert it properly.
    HCF 2 is not installed. Install the HCF.
  • Causes:1st HCF cassette is pulled out or the cassette detection sensor connector is not connected or broken.
  • Remedy:1) Remove and insert the 1st HCF cassette correctly.
    2) If the problem persists, remove the 1st HCF cassette again.
    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
    4) If the connection is OK, replace the cassette detection sensor.
    5) If the problem persists, replace the HCF board.
  • Code: H1-2230
  • Description:Input System Failure: #H1-2230. Check HCF 2 connection.
  • Causes:The communication error between the 1st HCF and the main machine has occurred.
  • Remedy:1) Check if the HCF unit connector is connected to the machine correctly. Reconnect it.
    2) If the drawer connector is deformed, replace it.
  • Code: H1-2251, H1-2252
  • Description:Paper is low in HCF 2. Load paper.
    Paper is empty in HCF 2. Load paper.
  • Causes:Paper in the 1st HCF cassette is less than 10% of specification. / The photo sensor is defective.
  • Remedy:1) Remove 1st HCF cassette. Load the paper in the 1st HCF cassette.
    2) If paper is loaded but error message has not disappeared, check the following. a) Remove the 1st HCF pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it.
  • Code: H1-2253
  • Description:Input System Failure #H1-2253 : Pull HCF 2 out and insert it.
  • Causes:The paper is not fed from HCF.
  • Remedy:1) Turn the machine off than on.
    2) If the problem persists, turn the machine off.
    3) Check if the connection between the 1st HCF pick up drive and HCF board is correct.
    4) If the connection is OK, replace the 1st HCF pick up drive unit.
    5) If the problem persists, check the following. a) Remove the 1st HCF pick up unit. b) Check if the pick up sensor is contaminated, clean it. c) If the pick up sensor is defective, replace it.
  • Code: H2-5001, H2-5002, H2-5096
  • Description:Finisher Failure #H2-5001. Turn off then on, after checking finisher
    Finisher Failure #H2-5002. Turn off then on, after checking finisher
    Finisher Failure #H2-5096. Turn off then on, after checking finisher
  • Causes:Main Paddle operation is abnormal. (Paddle home failure / Paddle move failure)
  • Remedy:1) Is the Main Paddle overruns during the operation? a) Check if the Paddle home sensor actuator(SJ10 3302) is abnormality. b) Check if the connector(SJ10 8310) of Paddle home sensor (S4) is disconnected. c) Check if the connector(SJ10 8310) J8 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (JR10 8310), replace as is necessary. e) Replace the finisher Paddle home sensor(S4). f) Replace the Finisher main board(JC81–07242A).
    2) Is the Paddle Motor (M3) working? a) Check if the connector(JR10 8320) of Paddle motor(M3) is disconnected. b) Check if the connector(JR10 8320) J5 on the finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Paddle motor(M3). e) Replace the Finisher main board(JC81–07242A).
    3) Check if the gears(SJ10 3308) of Paddle motor(M3) are assembled correctly.
    4) Check if the tooth of gears(SJ10 3308) are broken. If it is defective, replace the broken gears(SJ10 3308).
    5) Check if the Paper Path Diverter gears(cam) (JR10 3302) are assembled correctly or operated well.
    6) Check if the gears(cam) (JR10 3302) are broken. If it is defective, replace the broken gears(cam).
    7) Replace the Paddle Unit(JR10 3130).
  • Code: H2-5003, H2-5004, H2-5097
  • Description:Finisher Failure #H2-5003. Turn off then on, after checking finisher
    Finisher Failure #H2-5004. Turn off then on, after checking finisher
    Finisher Failure #H2-5097. Turn off then on, after checking finisher
  • Causes:Front Jogger operation is abnormal.
  • Remedy:1) Is the Front Jogger Home sensor (S6) working? a) Check if the Front Jogger home sensor actuator(SJ10 3318) is abnormality. b) Check if the connector(SJ10 8310) of Front Jogger home sensor(S6) is disconnected. c) Check if the connector(SJ10 8310) J8 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (JR10 8310), replace as is necessary. e) Replace the Front Jogger home sensor(S6). f) Replace the Finisher main board(JC81–07242A).
    2) Is the Front Jogger motor (M5) working? a) Check if the connector (SJ10 8310)of Front Jogger motor(M5) is disconnected. b) Check if the connector (SJ10 8310) J6 on the finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8310), replace as is necessary. d) Replace the Front Jogger motor(M5). e) Replace the Finisher main board(JC81–07242A).
    3) Is there any belt(gear) jumping noise? a) Check if the Front Jogger driving belt(JC81-03509A) is assembled correctly. b) Check if the Front Jogger driving belt(JC81-03509A) is broken. Replace the belt if it does. c) Check if the Front Jogger motor bracket(SJ10 3206) is fasten on tamper base(JR10 3304) by screw. d) Check if the tooth of gear(SJ10 3308) is broken. Replace the gear if it does. e) Check if the Front Jogger shaft(JR10 3304) became pollution. Remove if it does.
    4) Replace the Front Jogger Unit(JC81-03511C).
  • Code: H2-5005, H2-5006, H2-5098
  • Description:Finisher Failure #H2-5005. Turn off then on, after checking finisher
    Finisher Failure #H2-5006. Turn off then on, after checking finisher
    Finisher Failure #H2-5098. Turn off then on, after checking finisher
  • Causes:Rear Jogger operation is abnormal.
  • Remedy:1) Is the Rear Jogger Home sensor (S5) working? a) Check if the Rear Jogger home sensor actuator(SJ10 3318) is abnormality. b) Check if the connector(JR10 8320) of Rear Jogger home sensor(S5) is disconnected. c) Check if the connector(JR10 8320) J7 on the finisher main board(JC81–07242A) is disconnected. d) Check discontinuity and damage of the harness(JR10 8320), replace it if required. e) Replace the Rear Jogger home sensor(S5). f) Replace the Finisher main board(JC81–07242A).
    2) Is the Rear Jogger motor (M4) working? a) Check if the connector(JR10 8320) of Rear Jogger motor is disconnected. b) Check if the connector(JR10 8320) J5 on the finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Rear Jogger motor(M4). e) Replace the Finisher main board(JC81–07242A).
    3) Is there any belt(gear) jumping noise? a) Check if the Rear Jogger driving belt(JC81-03509A) is assembled correctly. b) Check if the Rear Jogger driving belt(JC81-03509A) is broken. Replace the belt if it does. c) Check if the Rear Jogger motor bracket(SJ10 3206) is fasten on tamper base(JR10 3306) by screw. d) Check if any of the teeth on gear (SJ10 3308) are broken. Replace the gear if necessary. e) Check if the Front Jogger shaft (JR10 3304) is contaminated. Clean as is necessary.
    4) Replace the Rear Jogger Unit(JC81-03507C).
  • Code: H2-5007, H2-5008, H2-5099

  • Description:Finisher Failure #H2-5007. Turn off then on, after checking finisher
    Finisher Failure #H2-5008. Turn off then on, after checking finisher
    Finisher Failure #H2-5099. Turn off then on, after checking finisher
  • Causes:Extension Tray operation is abnormal.
  • Remedy:1) Is the Extension Tray Home sensor (S9) working? a) Check if the Extension Tray home sensor actuator(JC81-03483B) is abnormality. b) Check if the connector(SJ10 8380) of Extension Tray home sensor(S9) is disconnected. c) Check if the connector(SJ10 8310) J8 on the finisher main board(JC81–07242A) is disconnected. d) Check continuity and if the harness is damaged, replace it if required. e) Replace the Extension Tray home sensor(S9). f) Replace the Finisher main board(JC81–07242A).
    2) Is the Extension Tray motor (M6) working? a) Check if the connector (SJ10 8310) of Extension Tray motor is disconnected. b) Check if the connector(SJ10 8310) J6 on the finisher main board(JC81–07242A) is disconnected. c) Check continuity and if the harness is damaged, replace it if required. d) Replace the Extension Tray motor(M6). e) Replace the Finisher main board(JC81–07242A).
    3) Check if the gears(SJ10 5342) are assembled correctly.
    4) Check if the tooth of gears(SJ10 5342) are broken. Replace the broken gears.
    5) Check if the Extension Tray Home sensor bracket(SJ10 5120) is deformed.(make a right angle) Replace the bracket.
    6) Replace the Extension Tray Unit(SJ10 5000).
  • Code: H2-5009, H2-5010
  • Description:Finisher Failure #H2-5009. Turn off then on, after checking finisher
    Finisher Failure #H2-5010. Turn off then on, after checking finisher
  • Causes:Ejector operation is abnormal.
  • Remedy:1) Is the ejector home sensor (S8) working? a) Check if the Ejector home sensor actuator(SJ10 2382) is abnormal. b) Check if the connector(SJ10 8360) of ejector home sensor is disconnected. c) Check if the connector(JR10 8320) J7 on the finisher main board(JC81–07242A) is disconnected. d) Check continuity and if the harness is damaged, replace it if required. e) Replace the ejector home sensor(S8). f) Replace the Finisher main board(JC81–07242A).
    2) Is the ejector moves very fast? a) Check if the Ejector Encoder sensor actuator (SJ10 4362) is abnormal. b) Check if the connector(SJ10 8310) of ejector encoder sensor(S17) is disconnected. c) Check if the connector(SJ10 8310) J13 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (SJ10-8310), replace as is necessary. e) Replace the ejector encoder sensor(S17). f) Replace the Finisher main board(JC81–07242A).
    3) Is the ejector motor (M7) working? a) Check if the connector(SJ10 8310) of ejector motor(SJ10 4143) is disconnected. b) Check if the connector(SJ10 8310) J6 on the finisher main board(JC81–07242A) is disconnected. c) Check continuity and if the harness is damaged, replace it if required. d) Replace the ejector motor(M7). e) Replace the Finisher main board(JC81–07242A).
    4) Can you hear the sound that the ejector driving belt is jumping during operation? a) Check if the ejector motor bracket(SJ10 4204) assembly is fasten on compiler bottom frame by screw.
    5) Check if the tooth of gears(SJ10 4304) are broken. Replace the broken gears.
    6) Replace the ejector unit(JC81-03773C).
  • Code: H2-5011, H2-5100
  • Description:Finisher Failure #H2-5011. Turn off then on, after checking finisher
    Finisher Failure #H2-5100. Turn off then on, after checking finisher
  • Causes:Ejector operation is abnormal.
  • Remedy:1) Is the ejector home sensor (S8) working? a) Check if the Ejector home sensor actuator(SJ10 2382) is abnormal. b) Check if the connector(SJ10 8360) of ejector home sensor is disconnected. c) Check if the connector(JR10 8320) J7 on the finisher main board(JC81–07242A) is disconnected. d) Check continuity and if the harness is damaged, replace it if required. e) Replace the ejector home sensor(S8). f) Replace the Finisher main board(JC81–07242A).
    2) Is the ejector moves very fast? a) Check if the Ejector Encoder sensor actuator (SJ10 4362) is abnormal. b) Check if the connector(SJ10 8310) of ejector encoder sensor(S17) is disconnected. c) Check if the connector(SJ10 8310) J13 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (SJ10-8310), replace as is necessary. e) Replace the ejector encoder sensor(S17). f) Replace the Finisher main board(JC81–07242A).
    3) Is the ejector motor (M7) working? a) Check if the connector(SJ10 8310) of ejector motor(SJ10 4143) is disconnected. b) Check if the connector(SJ10 8310) J6 on the finisher main board(JC81–07242A) is disconnected. c) Check continuity and if the harness is damaged, replace it if required. d) Replace the ejector motor(M7). e) Replace the Finisher main board(JC81–07242A).
    4) Can you hear the sound that the ejector driving belt is jumping during operation? a) Check if the ejector motor bracket(SJ10 4204) assembly is fasten on compiler bottom frame by screw.
    5) Check if the tooth of gears(SJ10 4304) are broken. Replace the broken gears.
    6) Replace the ejector unit(JC81-03773C).
  • Code: H2-5012, H2-5013, H2-5101
  • Description:Finisher Failure #H2-5012. Turn off then on, after checking finisher
    Finisher Failure #H2-5013. Turn off then on, after checking finisher
    Finisher Failure #H2-5101. Turn off then on, after checking finisher
  • Causes:Stapler head clinching motor is not working properly.
  • Remedy:1) Is the Head of Stapler(JC81-03475B) opened? a) Replace stapler cartridge(JC81-03481A). b) Check if the connectors(SJ10 8310) of stapler head are disconnected. c) Check if the connector(SJ10 8310) P7 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (SJ10-8310), replace as is necessary. e) Replace the stapler unit(SJ10 3140). f) Replace the Finisher main board(JC81–07242A).
    2) Replace the stapler unit(SJ10 3140).
  • Code: H2-5014, H2-5015, H2-5102
  • Description:Finisher Failure #H2-5014. Turn off then on, after checking finisher
    Finisher Failure #H2-5015. Turn off then on, after checking finisher
    Finisher Failure #H2-5102. Turn off then on, after checking finisher
  • Causes:Stacker operation is abnormal.
  • Remedy:1) Are the Stacker Upper Limit(Top) Sensors (S10) working? a) Check if the sensor actuator(SJ10 6332A) is abnormality. b) Check if the connector(SJ10 8370) of the sensors are disconnected. c) Check if the connector(SJ10 8310) J8 on the finisher main board(JC81–07242A) is disconnected. d) Check discontinuity and damage of the harness(SJ10 8310, SJ10 8370), replace it if required. e) Replace the stacker upper limit sensors(S10). f) Replace the Finisher main board(JC81–07242A).
    2) Is the Stacker Full Sensor (S16) working? a) Check if the sensor actuator(JR10 6210) is abnormality. b) Check if the connector(JR10 8320) of stacker full sensor is disconnected. c) Check if the connector(JR10 8320) J18 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (SJ10 8320), replace as is necessary. e) Replace the stacker encoder sensor(S16). f) Replace the Finisher main board(JC81–07242A).
    3) Is the stacker Lower Limit Switch (SW2) working? a) Check if the sensor actuator(JR10 6310) is abnormality. b) Check if the connector(JR10 8360) of stacker Lower switch is disconnected. c) Check if the connector(JR10 8360) J14 on the finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (JR10 8360), replace as is necessary. e) Replace the stacker bottom limit sensor(SW2). f) Replace the Finisher main board(JC81–07242A).
    4) Is the stacker motor (M8) working? a) Check if the connector(JR10 8360) of stacker motor is disconnected. b) Check if the connector(JR10 8360) J14 on the finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8360), replace as is necessary. d) Replace the stacker motor(M8). e) Replace the Finisher main board(JC81–07242A).
    5) Replace the stacker motor gear box(SJ10 6110).
  • Code: H2-5032
  • Description:Paper jam in front of finisher: #H2-5032
  • Causes:Sheet not leaving finisher paper path section.
  • Remedy:Check if there is any paper on the finisher, the IOT paper path. Remove it if there is. If the error still occurs, check the followings.
    1) Check if the Finisher of the interface cable(JC81-03470A) should be connected with the IOT. a) Power of the IOT Off. b) IOT and Finisher of the interface cable(JC81-03470A) is connected. c) Power of the IOT On.
    2) Is the LEDs of the Main Control Board (JC81–07242A) working? <Open the Bottom cover (SJ10 6160) of Finisher > a) The Finisher Guides (JC63-03941A, JC81-07249B) need to be placed in the UP Position, so the Front Door can be closed properly. b) Red, yellow color LED is ON, and Green LED flickers c) Replace the Finisher main control board(JC81–07242A).
    3) Is the Finisher Entrance Sensor(S2) working? a) Check if the Entrance sensor actuator(SJ10 2384) is abnormality. b) Check if the connector (SJ10 8350)of Finisher entrance sensor(S2) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (SJ10 8350, SJ10 8320), as is necessary. e) Replace the Finisher input sensor(S2). f) Replace the Finisher main control board(JC81–07242A).
    4) Is the Feed Entrance Motor (M1) working? a) Check if the connector(JR10 8320) of the Feed entrance motor is disconnected. b) Check if the connector(JR10 8320) J5 on the Finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed entrance motor(M1). e) Replace the Finisher main control board(JC81–07242A).
    5) Check if there is any object on finisher paper path. Remove it if there is.
  • Code: H2-5033, H2-5035, H2-5036
  • Description:Paper jam inside of finisher: #H2-5033
    Paper jam inside of finisher: #H2-5035
    Paper jam inside of finisher: #H2-5036
  • Causes:Sheet jam on finisher paper path section
  • Remedy:Check if there is any paper on the finisher, the IOT paper path. Remove it if there is. If the error still occurs, check the followings.
    1) Is the Finisher Entrance Sensor(S2) working? a) Check if the Entrance sensor actuator(SJ10 2384) is abnormality. b) Check if the connector(SJ10 8350) of Finisher entrance sensor(S2) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (JR10 8320, SJ10 8350), replace as is necessary. e) Replace the Finisher entrance sensor(S2). f) Replace the Finisher main control board(JC81–07242A).
    2) Is the Feed Entrance Motor (M1) working? a) Check if the connector(JR10 8320) of the Feed entrance motor is disconnected. b) Check if the connector(JR10 8320) J5 on the Finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed entrance motor(M1). e) Replace the Finisher main control board(JC81–07242A).
    3) Is the Finisher Exit Sensor (S3,S11) working? a) Check if the Exit sensor actuator (SJ10 2384) is abnormality. b) Check if the connector(SJ10 8340) of the Finisher Exit sensor(S3) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (JR10 8320, SJ10 8340), replace as is necessary. e) Replace the Finisher exit sensor(S3,S11). f) Replace the Finisher main control board(JC81–07242A).
    4) Is the Feed Exit Motor(M2) working? a) Check if the connector(JR10 8320) of the Feed exit motor is disconnected. b) Check if the connector J5 on the finisher main board(JC81–07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed exit motor(M2). e) Replace the Finisher main control board(JC81–07242A).
    5) Check if there is any object on finisher paper path. Remove it if there is.
  • Code: H2-5034, H2-5037
  • Description:Finisher Failure #H2-5003. Turn off then on, after checking finisher
  • Causes:Sheet jam on finisher exit section
  • Remedy:Check if there is any paper on the finisher, the IOT paper path. Remove it if there is. If the error still occurs, check the followings.
    1) Is the Finisher Exit Sensor(S3, S11) working? a) Check if the Exit sensor actuator (SJ10 2384)is abnormality. b) Check if the connector(SJ10 8340) of the Finisher Exit sensor(S3) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81–07242A) is disconnected. d) Check continuity and if the harness is damaged , replace as is necessary. e) Replace the Finisher exit sensor(S3,S11). f) Replace the Finisher main control board(JC81–07242A).
    2) Is the Feed Exit Motor(M2) working? a) Check if the connector(JR10 8320) of the Feed exit motor is disconnected. b) Check if the connector J5 on the finisher main board(JC81 07242A) is disconnected. c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed exit motor(M2). e) Replace the Finisher main control board(JC81 07242A).
    3) Check if there is any object on finisher paper path. Remove it if there is.

Теги:Samsung SLM4370LX error code, Samsung SLM4370LX код ошибки


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